Hyro
Hyro offers a full-stack conversational AI omnichannel solution for enterprises, providing AI assistants that automate repetitive tasks and optimize decision-making with robust insights.
Services
Hyro offers a comprehensive suite of conversational AI solutions tailored for enterprises. These services include AI assistants designed to automate repetitive tasks across multiple channels, such as call centers, mobile apps, SMS, and websites. The company also offers specific solutions for healthcare, including conversational AI, call center AI, and conversational analytics. Hyro's platform is built to handle unlimited calls and messages, providing rapid deployment within three days and integration with systems like Epic EMR and Salesforce.
Products
Hyro's primary product is their Adaptive Communications Platform, a full-stack conversational AI solution that can manage and automate a variety of tasks. This platform includes features such as Call Center Automation to assist understaffed teams and Conversational Intelligence for robust decision-making insights. The AI assistants are pre-loaded with capabilities and do not require training, supporting tasks like scheduling management, Rx management, IT help desk, physician search, and FAQ resolution. The platform also provides real-time dashboards with engagement metrics and customer journey analytics.
Healthcare Solutions
Hyro offers tailored AI solutions specifically for the healthcare sector. These include conversational AI to automate patient interactions, call center AI to support healthcare call centers, and conversational analytics to gather actionable insights from patient interactions. Hyro's AI assistants in healthcare can handle over 85% of repetitive tasks such as scheduling, Rx management, and FAQ resolution. These solutions are integrated with systems like Epic EMR, ensuring seamless operation within existing healthcare frameworks.
Technology Integrations
Hyro's platform integrates with various major systems, enhancing its utility across different business operations. Notably, it supports integration with Epic EMR and Salesforce, facilitating seamless data exchange and process automation. These integrations allow Hyro's AI assistants to operate efficiently within diverse enterprise environments, automating tasks like scheduling, payments, authentication, password recovery, lead generation, and account management.