iA American
iA American Warranty Group, a subsidiary of iA Financial Group, offers a comprehensive range of automotive, motorcycle, powersports, and RV protection plans, along with innovative F&I software tools and training programs. Headquartered in Austin, Texas, the company serves over 7,000 rooftops and more than 300 F&I agents across the USA.
Company History
iA American's origins trace back to 1984 with the establishment of Innovative Aftermarket Systems (IAS). iA Financial Group of Canada expanded into the U.S. market by acquiring SouthwestRe and Dealers Assurance Company (DAC) in 2018, incorporating IAS in 2020. Today, iA American Warranty Group operates as a subsidiary of iA Financial Group, one of Canada's largest insurance and wealth management organizations.
Products and Services
iA American provides a comprehensive suite of automotive, motorcycle, powersports, and RV protection plans. The company is also notable for its diverse profit participation programs, including the Flexible Investment Program (FIP). Their retail technology solutions feature SmartDealerProducts, which include SmartMenu, SmartEye, SmartP.R.U., and SmartPad. Additionally, iA American offers exclusive software like Dealer Wizard for equity mining.
Awards and Recognitions
iA American Warranty Group has garnered notable industry recognition, receiving an unprecedented eight Dealers' Choice Awards. This acclaim underscores the company's commitment to quality products and services in the automotive protection market.
Training and Development Programs
iA American offers extensive training opportunities for sales and finance professionals through in-person and online programs. The training institute includes specialized programs such as T.U.S.K. F&I School, In-Dealership T.U.S.K. F&I Reset, and the One-Day Power Boost. These initiatives are designed to enhance dealer performance and customer service capabilities.
Customer Service and Reach
Headquartered in Austin, Texas, iA American's products and services are accessible through over 7,000 rooftops and more than 300 F&I agents nationwide. With a customer satisfaction rating of 96%, the company emphasizes high-quality service and dependable claims processing, having paid out $291 million in claims over the past year.