Imagenet
Imagenet offers comprehensive services in digital mailroom, data capture, claims adjudication, and contact center solutions, specializing in healthcare claims and government services.
Services
Imagenet offers a comprehensive range of services including Digital Mailroom, Data Capture, Claims Adjudication, Contact Center, and Government Solutions. The company provides advanced OCR technology and proprietary software to transform paper claims into electronic data. Their claims adjudication services are specialized for healthcare claims, ensuring accuracy, efficiency, and compliance. Additional services include secure records conversion, document digitization, 24/7/365 contact center support, and custom telephony management solutions.
Products
Imagenet provides several proprietary products including Jetstream, a dynamic web-based workflow solution for centralized management, and Datanet, a secure document repository and workflow solution. Additionally, their range of EDI services includes handling 837, 835, and 275 files. Custom telephony management solutions such as IVR and ACD technology, as well as virtual agent support, advanced chat, and chatbot tools, are also offered. They leverage cloud computing infrastructure for scalable solutions.
Sector
Imagenet operates within the digital and healthcare services sectors. They provide specialized solutions for the healthcare industry, such as claims adjudication for Medicare, Medicaid, and commercial claims. Additionally, they offer a shared solutions model for delivering government services and provide support for Medicaid and Medicare appeals processing. Their customer service capabilities are enhanced through their Contact Center Services, which aim to improve member and provider satisfaction.
Geographic Presence
Imagenet is geographically dispersed across the United States, with operations in Arizona, California, Idaho, Florida, New Jersey, Pennsylvania, South Carolina, Texas, Utah, and Washington. The company also operates ten U.S. facilities along with wholly-owned and operated off-shore locations. This widespread presence enables them to process hundreds of thousands of claims daily while maintaining a high level of service adherence.
Government Solutions
Imagenet provides secure records conversion, data capture, and document digitization services for government clients. Their shared solutions model incorporates industry best practices for delivering government services. Specific offerings include secure document pick-up and return, document preparation and batching, scanning, indexing, and paper to EDI conversion. They also provide a compliance first program to prevent, investigate, report, and correct non-compliance and fraud, waste, and abuse (FWA).