Eain Dra Nilar
About Eain Dra Nilar
Eain Dra Nilar is a Customer Success Manager and Regional Lead at In Mind Cloud, where he has worked since 2018. He has a background in software development and consulting, with previous roles at IBM, Lenovo, and NCS Group, and holds multiple degrees in Computer Technology and Information Technology.
Current Role as Customer Success Manager
Currently, Eain Dra Nilar serves as the Customer Success Manager (Regional Lead) at In Mind Cloud, a position he has held since 2018. In this role, he effectively manages discussions with C-level executives to align customer success strategies. He leads initiatives aimed at increasing product and customer adoption through digital adoption platforms, such as WalkMe. His responsibilities also include collaborating with marketing, sales, and finance teams to ensure customers receive the latest information.
Previous Experience at In Mind Cloud
Eain Dra Nilar has a substantial history with In Mind Cloud, where he worked in various capacities. He started as a Product Modeler from 2016 to 2017 for 10 months, followed by a role as Consultant for 4 months in 2017. He then transitioned to a Customer Success Manager role from 2017 to 2020, accumulating three years of experience in Singapore before taking on his current position as Regional Lead.
Professional Background in Technology
Eain Dra Nilar has a diverse professional background in technology. He worked at IBM and Lenovo as a Senior Software Developer from 2011 to 2015 for four years. Prior to that, he was an Application Consultant at NCS Group for nine months in 2010. He also completed a Mobile Developer Internship at the Data Storage Institute in 2009 for four months. His experience encompasses software development, application consulting, and customer success management.
Educational Qualifications
Eain Dra Nilar holds a Bachelor of Computer Technology (Honours) from the University of Computer Studies, Yangon, where he studied from 2004 to 2007. He furthered his education at the National University of Singapore, earning a Graduate Diploma in Systems Analysis from 2009 to 2010 and a Master of Technology (MTech) in Computer Software Engineering from 2013 to 2016. His educational background supports his expertise in information technology and systems analysis.
Achievements in Customer Success
Eain Dra Nilar has developed a feedback communication system aimed at enhancing customer trust and aligning products with real-world usage. He plays a key role in contract preparation and negotiation for upsell and cross-sell opportunities, demonstrating his commitment to customer success and business growth. His initiatives contribute to the overall effectiveness of customer engagement strategies within his organization.