Hope Sapare
About Hope Sapare
Hope Sapare is a Customer Service Lead at InDebted, where she has worked since 2019. She has a diverse background in customer service and operations management, with previous roles at companies such as Sprint and Probe Group.
Current Role at InDebted
Hope Sapare has been serving as the Customer Service Lead at InDebted since 2019. In this role, she utilizes her comprehensive skill set in operations management and sales & marketing to enhance customer service effectiveness. Her responsibilities include overseeing customer service operations and identifying new opportunities to improve service delivery.
Previous Experience in Customer Service
Prior to her current position, Hope Sapare held various roles in customer service. She worked at Sprint as a Customer Service Representative from 2011 to 2012, followed by a promotion to Resolution Supervisor from 2013 to 2014. She continued her career at Sprint as a Customer Service Team Lead from 2014 to 2015. Additionally, she served as a Collections Team Lead at PROBE Group from 2017 to 2019, and as a Collections Specialist at Probe G from 2016 to 2017.
Background in Financial Services
Hope Sapare possesses a strong background in the financial services industry, which complements her role in customer service. Her experience includes working in collections and quality assurance, providing her with a well-rounded perspective on customer interactions within financial contexts.
Education and Qualifications
Hope Sapare studied at Taguig City University, where she earned a Bachelor's degree in Computer Science from 2009 to 2011. This educational background supports her technical skills and enhances her effectiveness in customer service roles.
Expertise in Operations Management
Hope Sapare has developed a comprehensive skill set that includes operations management and sales & marketing. Her expertise in identifying new opportunities is a key asset in her current role as Customer Service Lead, enabling her to drive improvements in customer service operations.