Josh Stephens
About Josh Stephens
Josh Stephens serves as the Head of Customer Experience at InDebted, where he focuses on financial wellbeing, diversity and inclusion, and sustainable practices. He has a diverse background in finance and customer service, with experience in various roles across multiple organizations.
Work at InDebted
Josh Stephens currently serves as the Head of Customer Experience at InDebted, a position he has held since 2023. In this role, he focuses on enhancing customer interactions and ensuring satisfaction through innovative products and services. Prior to this, he worked in various capacities within InDebted, including Project Manager and Projects Team Lead, showcasing his growth and commitment to the organization.
Education and Expertise
Josh Stephens earned a Bachelor of Commerce (B.Com.) in Economics and Finance from the University of Newcastle, where he studied from 2015 to 2018. Additionally, he completed RG146 Tier 2 (Financial Services) at Deakin University in 2019. His educational background provides a solid foundation for his roles in customer experience and financial services.
Background
Josh has a diverse professional background, having worked in various roles across different organizations. His early career included positions as a Brand Ambassador at The Conversion Group and as a Sales Specialist at Telstra. He later transitioned into finance-related roles, including internships and analyst positions at Bendigo and Adelaide Bank and Look Who's Charging.
Advocacy and Community Involvement
Josh advocates for financial wellbeing, diversity and inclusion, and sustainable environmental practices. He is an active member of the community, focusing on initiatives that promote these values. His passion for using technology to drive positive change is evident in his professional endeavors and community involvement.
Professional Experience Timeline
Josh's professional journey includes various roles: he was a Finance (Risk & Audit) Intern at MAG in 2017, a Business Analyst at Bendigo and Adelaide Bank from 2020 to 2021, and an Operations Analyst at Look Who's Charging from 2018 to 2019. His experience also includes working as a Consumer Banking Graduate at Bendigo and Adelaide Bank from 2019 to 2020 and as a Peer Assisted Study Session Leader at the University of Newcastle in 2017.