Independent Health
Independent Health is a health insurance provider offering Medicare Advantage plans, telemedicine services, and a mail-order pharmacy, alongside a range of wellness benefits and tools through the MyIH mobile app.
Medicare Advantage Plans
Independent Health offers a variety of Medicare Advantage plans tailored to meet members' needs, including HMO and PPO options. These plans provide comprehensive coverage for a range of health care services. Members can choose a plan that best fits their health care needs and budget, ensuring flexibility and access to a broad network of healthcare providers.
Mail-Order Pharmacy Service
Independent Health provides a mail-order pharmacy service that delivers prescriptions directly to members' homes. This service ensures that members have convenient access to their medications without the need to visit a pharmacy. It is designed to improve medication adherence and provide a hassle-free way for members to manage their prescriptions.
Medicare Information Centers
Independent Health operates Medicare Information Centers in multiple locations to provide in-person assistance. These centers are staffed with knowledgeable representatives who can help members understand their Medicare options, select the right plan, and answer any questions they may have. The centers aim to provide personalized and accessible support for all Medicare-related inquiries.
Customer Service - The RedShirt Treatment
Independent Health offers the RedShirt Treatment, emphasizing exceptional customer service. This approach is designed to provide members with personalized and attentive support. Whether it's answering questions, helping with plan selection, or resolving issues, the RedShirt Treatment ensures that members receive the care and attention they need.
Wellness Benefits and Health Tools
Independent Health provides a wide range of wellness benefits and health tools that are accessible through the MyIH mobile app. Members can use the app to track their health metrics, access wellness programs, and find resources to support their health and wellness goals. The app is part of Independent Health's commitment to promoting active and healthy lifestyles.
Telemedicine Services
Independent Health offers telemedicine services, allowing members to consult with healthcare providers via phone or online platforms. This service provides a convenient and accessible way for members to receive medical care without needing to visit a doctor's office. Telemedicine is an integral part of their approach to providing comprehensive and flexible healthcare solutions.
24-Hour Medical Help Line
Independent Health provides a 24-Hour Medical Help Line for immediate health concerns outside of normal operating hours. Members can call the help line to speak with medical professionals who can offer advice, answer health-related questions, and guide them on the next steps for their care. This service is designed to offer peace of mind and support around the clock.
Secure Online Platform
Independent Health utilizes a secure online platform where members can manage their health plans, access medical records, and communicate with providers. This platform offers a convenient and secure way for members to stay connected with their healthcare, providing tools and resources to manage their health effectively.
Community Health Initiatives
Independent Health participates in various community health initiatives and partnerships to promote wellness and active lifestyles in Western New York. These initiatives involve collaborations with local organizations and events that aim to improve the overall health of the community. Independent Health's involvement demonstrates their commitment to enhancing the well-being of their members and the wider community.