Index
Index provides a collaborative planning tool designed for high-growth technology companies, backed by Y Combinator as part of the W23 batch, and offers extensive security features and data residency options.
Company Overview
Index operates out of Sydney, NSW, Australia, and San Francisco, CA, USA. The company specializes in providing a product planning platform designed for prioritizing projects and building roadmaps. With a team size of 2, Index targets the B2B industry, specifically focusing on productivity solutions. The platform is currently available by invitation, catering to high-growth technology companies.
Security Features
Index places a strong emphasis on security by implementing multiple industry-standard techniques and additional controls. It uses standard cloud infrastructure vendors and conducts daily backups to a separate region, ensuring data recovery is regularly tested. The platform encrypts all data at rest using AES-256 and in transit via HTTPS/TLS. Index also conducts static code analysis, third-party vulnerability scanning and audits, and other security measures. The company is actively pursuing SOC 2 Type I certification, expected to complete the audit by mid-2024.
Data Storage and Management
User data on Index's platform is stored in Amazon Web Services (AWS) data centers located in the United States, specifically in us-west-2 (Oregon) with database replication to us-west-1 (N. California) for backups. Index ensures all data is encrypted both at rest and in transit. The company also offers features such as audit logs and data residency as part of its comprehensive security and privacy roadmap.
Subscription and Pricing
Index offers a free trial for its subscription service, which is subject to change with prior notice to subscribers. Paid subscription fees are generally non-refundable, except where required by law. The platform also provides Single Sign-On (SSO) in its Enterprise plan, compatible with most Identity Providers (IdPs) and supporting both SAML and OIDC protocols.
Compliance and Certification
Index is dedicated to maintaining high standards of security and compliance. It actively pursues SOC 2 Type I certification, with plans to complete the audit and obtain the certification by mid-2024. The platform also adheres to PCI-DSS standards for payment processing facilitated through third-party services. In addition, Index provides a detailed Security & Data Protection Center on its website, ensuring transparency and adherence to security best practices.