Ashley Avarino
About Ashley Avarino
Ashley Avarino is a professional in Client Success for Data Products at Infillion, where she has worked since 2023. She has a diverse background in customer service and operations, with previous roles at Phonic, the City of Waterloo, and McMaster Students Union.
Work at Infillion
Ashley Avarino has been working at Infillion since 2023 in the role of Client Success, Data Products. In this position, she focuses on ensuring client satisfaction and the effective use of data products offered by the company. Her experience in customer service and operations contributes to her ability to manage client relationships and address their needs effectively.
Education and Expertise
Ashley Avarino studied at McMaster University, where she earned a degree in Psychology from 2014 to 2018. She furthered her education at the University of Waterloo, achieving a Master's of Applied Science in Developmental and Communication Psychology from 2018 to 2019, followed by a Doctor of Philosophy (PhD) in Developmental Psychology from 2019 to 2023. Her academic background provides her with a strong foundation in psychological principles relevant to client success and data analysis.
Background
Ashley Avarino has a diverse professional background that includes various roles in customer service and operations. She worked as a Customer Service Representative for the City of Waterloo from 2019 to 2021 and held multiple positions at Phonic, including Head of Operations and Customer Success Representative, from 2021 to 2023. Additionally, she served as a Teaching Assistant at McMaster Students Union in 2018 and worked as a Camp Director for the City of Brampton from 2013 to 2018.
Professional Experience
Throughout her career, Ashley has accumulated extensive experience in customer service and operational roles. At Phonic, she transitioned from Customer Success Representative to Head of Operations within a year. Her role as a Customer Champion further demonstrates her commitment to enhancing customer experiences. Additionally, her experience as a Brand Ambassador for Leave The Pack Behind and a Junior Facilitator at Behaviour Innovations highlights her ability to engage with diverse audiences.