Parker Burgess
About Parker Burgess
Parker Burgess is a seasoned professional in customer success, currently serving as the Sr Director at Infillion. With a diverse background in media and client management, he has held various roles at notable companies including MediaMath, eBay Ads, and Valassis Digital.
Work at Infillion
Parker Burgess serves as the Senior Director of Customer Success at Infillion, a position he has held since 2023. In this role, he focuses on enhancing client relationships and ensuring customer satisfaction. His responsibilities include overseeing customer success strategies and implementing best practices to optimize client engagement and retention.
Previous Experience in Customer Success
Before joining Infillion, Parker Burgess rejoined MediaMath in October 2023 to lead the US Customer Success team. He has held various roles in customer success, including Director of Client Success at MediaMath from 2022 to 2023 and Customer Success Director at LiftLab for a brief period in 2023. His background includes significant roles at Afterpay, eBay Ads, and Valassis Digital, where he specialized in client management and media insights.
Education and Expertise
Parker Burgess holds a Bachelor’s degree in Economics and Management from Albion College, which he completed from 2002 to 2006. He furthered his education by earning an MBA in Business Administration and Management from Wayne State University between 2009 and 2013. His academic background supports his extensive experience in media trading, client management, and analytics.
Career Background
Parker Burgess has a diverse career in the digital media and advertising industry. He began his professional journey at Doner as an Account Associate in 2006. Over the years, he has worked in various capacities at Valassis Digital, eBay Ads, and Afterpay, focusing on client insights, media delivery, and strategic targeting. His roles have equipped him with a comprehensive understanding of client needs and media solutions.
Achievements in Media and Client Strategy
Throughout his career, Parker Burgess has demonstrated a strong ability to leverage data and creative solutions to enhance client success. His work at MediaMath involved utilizing unique data products to differentiate their platform. He has also provided strategic guidance and best-in-class service to clients, contributing to improved client relationships and retention rates.