Adriana Velosa
About Adriana Velosa
Adriana Velosa is the Customer Support Manager at Infobip in Bogotá, Colombia, with a background in telecommunications engineering and extensive experience in customer support roles.
Company
Adriana Velosa currently works at Infobip as a Customer Support Manager in Bogotá, Capital District, Colombia. She has been with Infobip since 2019, holding various roles in customer support and engineering.
Title
Adriana Velosa holds the title of Customer Support Manager at Infobip. In this position, she manages team resources to ensure high customer satisfaction and coordinates operational activities based on business strategy and customer expectations.
Education and Expertise
Adriana Velosa studied at Universidad El Bosque, where she achieved Diseño de redes telemáticas in Telecommunications Engineering from 2016 to 2017. She also studied at Santa Rosa Junior College, gaining proficiency in English as a second language. Her foundational education includes a degree in Electronic Engineering from Universidad Santo Tomás Colombia, completed between 2011 and 2015. She possesses expertise in team management, customer support, and operational decision-making.
Background
Before her current role at Infobip, Adriana Velosa has held multiple positions in the tech and consulting industries. She began her career at Deloitte Colombia as a Risk Advisory Assistant in 2016. She moved on to Telintel, where she served as a NOC Engineer Level 1 and later transitioned to Voice Routing. At Infobip, she progressed from Customer Care Engineer to Senior Customer Support Engineer, eventually becoming the Customer Support Manager.
Achievements
Adriana has been instrumental in creating or updating customer experience strategies. She promotes knowledge sharing within her team to enhance technical support, documentation, and customer know-how. Additionally, she supports day-to-day operations and makes decisions in highly complex and risky situations to improve procedures for the successful execution of daily tasks.