Ammar Aljarrah
About Ammar Aljarrah
Ammar Aljarrah is a Customer Support Technician at Infobip with a background in marketing, sales, and technical consulting, holding advanced degrees in software engineering and urban planning.
Current Role at Infobip
Ammar Aljarrah is currently serving as a Customer Support Technician at Infobip, a role he has held since October 2021. In this position, he provides technical assistance and post-sales support primarily around CPaaS (Communications Platform as a Service) products. His responsibilities include troubleshooting technical problems and resolving technical issues while maintaining high standards of customer satisfaction.
Previous Experience at Cisco
Between 2020 and 2021, Ammar Aljarrah worked as a Technical Consulting Engineer at Cisco in Amman, Jordan. During his one-year tenure, he was responsible for providing technical consulting and support services, which included problem identification, issue resolution, and maintaining customer satisfaction.
Marketing and Multimedia Management Experience
Ammar Aljarrah has a diverse background in marketing and sales. He served as a Multimedia Manager at 218TV in Amman Governorate, Jordan, from 2018 to 2019. Prior to that, he held the position of Marketing Manager at AVRASYA TÖMER in Istanbul, Turkey, from 2017 to 2018. He has also worked as a Marketing Officer at Bridge International for Academic Services and Global Vision for Academic Services in Jordan, highlighting his versatile and adaptable professional experience.
Educational Background
Ammar Aljarrah holds advanced degrees in both software engineering and urban planning. He attained a Master's Degree in City/Urban, Community, and Regional Planning from Beijing Jiaotong University, studying from 2019 to 2022. Additionally, he earned a Bachelor's Degree in Software Engineering from The World Islamic Sciences & Education University (W.I.S.E), where he studied from 2011 to 2019.
Sales Experience
In addition to his technical support and marketing roles, Ammar Aljarrah has substantial experience in sales. His sales career includes positions such as Sales Advisor at an authorized Apple reseller in Jordan in 2014, Sales representative for Lacoste at Chalhoub Group from 2011 to 2013, and Fashion Sales at Retail Group Jordan Co. Ltd. in 2011. These roles contributed to his well-rounded expertise in customer service and sales strategies.