Anibal Macias
About Anibal Macias
Anibal Macias is the Head Of Customer Support Americas at Infobip, based in Curitiba, Paraná, Brazil. He has extensive experience in customer support and operations, having held various roles at Infobip since 2012.
Title
Anibal Macias is the Head Of Customer Support Americas at Infobip, located in Curitiba, Paraná, Brazil. This role involves overseeing customer support operations across the Americas, ensuring efficient service delivery and satisfaction.
Career at Infobip
Anibal Macias has held various positions at Infobip since 2012. He began as a Core Operations Technician in Greater Buenos Aires and advanced to Core Operations Engineer from 2014 to 2017. Following this, he became a Senior Core Operations Engineer and Team Leader for three years before transitioning to Customer Care Manager in 2020. In 2021, he was promoted to his current position, Head Of Customer Support Americas.
Work Experience
Before working at Infobip, Anibal Macias gained experience as a Quality Assurance Specialist at TeleTech from 2008 to 2010. His diverse background in customer care, operations, and quality assurance has equipped him with a comprehensive understanding of service excellence.
Education and Skills
Anibal Macias holds a Bachelor of Technology (BTech) degree in Telecommunications Technology/Technician from Universidad Tecnológica Nacional, which he completed between 2014 and 2017. He is fluent in English, Spanish, and Portuguese, allowing effective communication with a wide range of clients and colleagues. Anibal is noted for his ability to learn new skills quickly and communicate effectively, both crucial for his customer support role.
Professional Attributes
Anibal Macias is known for his adaptability and continuous pursuit of self-improvement. His career progression reflects a strong ability to handle various responsibilities professionally. He excels in written and verbal communication, important in managing customer support teams and interactions.