Azra Kocanovic
About Azra Kocanovic
Azra Kocanovic is a Senior Customer Success Expert at Infobip in Dubai, with extensive experience in customer success, sales, and project coordination.
Current Position at Infobip
Azra Kocanovic currently serves as a Senior Customer Success Expert at Infobip, located in Dubai, United Arab Emirates. In her role, she is responsible for enhancing the customer experience and driving customer success strategies to improve client satisfaction and retention.
Career Progression at Infobip
Azra began her tenure at Infobip in 2015 as an Account Manager. She served in this role for three years before advancing to Senior Customer Success Manager in 2019, a position she held for two years. In 2021, she was promoted to her current role as Senior Customer Success Expert, underscoring her significant contributions and growth within the company.
Experience in Sales and Project Coordination
Before joining Infobip, Azra worked as a Sales Manager at Detel d.o.o. from 2014 to 2015. Additionally, she gained experience as a Project Coordinator at AFS Intercultural Programs in Sarajevo, where she worked for four months in 2013. Her background in sales and project coordination adds a valuable dimension to her expertise in customer success.
Educational Background
Azra holds a Bachelor of Economics and a Master of Economics from the School of Economics and Business Sarajevo. Her formal education has provided her with a solid foundation in economic theory and practice, which she applies in her professional roles.
Public Relations Experience
Early in her career, Azra served as a Public Relations Assistant at the School of Economics and Business, Sarajevo, from 2011 to 2012. This role equipped her with essential skills in communication and public relations, contributing to her ability to effectively manage customer relationships at Infobip.