Bill Devlin
About Bill Devlin
Bill Devlin is the Principal Product Manager for the Conversations Platform at Infobip, based in Vondjan, Croatia. He has extensive experience in product management and engineering roles, having previously worked at Cisco, Eleveo, Genesys, and AudioCodes.
Title: Principal Product Manager, Conversations Platform
Bill Devlin is the Principal Product Manager for the Conversations Platform at Infobip, based in Vondjan, Croatia. His role involves leading the product vision, strategy, and roadmap execution for Infobip's Conversations platform. Bill focuses on APIs and balances technical requirements with feature development to meet the evolving needs of the platform's user base.
Employment at Infobip
At Infobip, Bill Devlin collaborates with large, geographically and culturally diverse teams across Europe, Russia, North America, and Latin America. He prioritizes and orchestrates product and engineering efforts. His partnerships with design and engineering teams in early customer activities have resulted in reduced time to delivery and higher quality products. Bill addressed significant reliability and quality issues in the voice and video platform, enhancing overall performance and scalability. He also enabled feature teams to add many innovative features to the platform's analytics and core components.
Previous Roles at Cisco and Eleveo
Before his current position, Bill worked as a Principal Engineer for Webex Platform and Infrastructure at Cisco from 2020 to 2021 in the Raleigh-Durham-Chapel Hill Area. Prior to that, he served as the Chief Technology Officer at Eleveo from 2017 to 2020, splitting his time between Prague, Czechia, and Nashville, TN. These roles helped him develop his skills in managing technology and engineering teams, product management, and strategic initiatives.
Career at Genesys
Bill Devlin spent a significant portion of his career at Genesys. From 2011 to 2017, he worked as a Principal Product Manager for Platform in the Raleigh-Durham, North Carolina Area. Before that, he was a Senior Sales Engineer at Genesys | Interactive Intelligence from 2009 to 2011. These experiences provided him with deep insights into product management and sales engineering, which have been invaluable in his subsequent roles.
Education and Academic Background
Bill Devlin holds an MA in Curriculum and Instruction and a BS in Education, both from the University of Connecticut. His academic background has equipped him with robust analytical and instructional skills, which he has effectively applied throughout his diverse career. This educational foundation underpins his capacity to lead teams, manage complex projects, and develop innovative product strategies.