Cindy Valentina Cruz Duran
About Cindy Valentina Cruz Duran
Cindy Valentina Cruz Duran is a Sales Development Representative at Infobip in Bogotá, specializing in CPaaS and CRM systems.
Sales Development Representative at Infobip
Cindy Valentina Cruz Duran currently works as a Sales Development Representative at Infobip, located in Bogotá, Distrito Capital, Colombia. In this role, she is responsible for identifying and qualifying leads, developing B2B marketing strategies, and enhancing customer interaction processes. Her expertise includes CPaaS (Communications Platform as a Service), CRM (Customer Relationship Management) systems, and leveraging various tools to improve customer experiences.
Previous Experience at Iron Mountain Colombia
Before joining Infobip, Cindy Valentina Cruz Duran held roles at Iron Mountain Colombia. She worked as an Inside Sales Junior for six months from 2021 to 2022, where she focused on lead qualification and inbound sales processes. Prior to this, she served as an Intern in Sales and Marketing Operations for five months in 2021. Both positions were based in Bogotá, Distrito Capital, Colombia, and contributed to her proficiency in sales and marketing functions.
Education at Universidad Pontificia Bolivariana
Cindy Valentina Cruz Duran completed her studies at Universidad Pontificia Bolivariana, where she earned a degree in Business Administration (Administracion de empresas). She attended the university from 2018 to 2021, gaining foundational knowledge and skills that have been essential in her professional career in sales and marketing.
Expertise in CPaaS and CRM Systems
Cindy Valentina Cruz Duran specializes in CPaaS (Communications Platform as a Service) and CRM (Customer Relationship Management) systems. Her knowledge in these areas allows her to develop effective omnichannel strategies aimed at enhancing customer experience. She is also experienced in using chatbots to streamline and improve customer interactions, contributing significantly to inbound sales processes and overall customer satisfaction.
Focus on B2B Marketing and Sales Development
Cindy Valentina Cruz Duran's professional focus includes B2B marketing and sales development. She employs various strategies to qualify leads and improve the sales funnel. Her work involves implementing omnichannel approaches to ensure a seamless customer experience, from initial contact through to sales closure. Her expertise in these areas supports her role in driving business growth and client engagement at Infobip.