Clayton Geronimo
About Clayton Geronimo
Clayton Geronimo is a Customer Success Executive at Infobip in São Paulo, Brazil, with extensive experience in account management and customer success initiatives.
Current Role at Infobip
Clayton Geronimo is currently working as a Customer Success Executive at Infobip, based in São Paulo e Região, Brasil. His responsibilities include ensuring customer satisfaction, handling customer journeys, and focusing on goals achievement and crisis management. He leverages his extensive experience in managing accounts and utilizing CRM tools to drive customer success initiatives and contract renewals.
Previous Experience at Pro Reserve
Before joining Infobip, Clayton Geronimo served as Gerente de Clientes at Pro Reserve from 2013 to 2014. In this role, he was responsible for managing client relationships and overseeing the customer service operations. His work here laid a strong foundation for his later roles in account management and customer success.
Role at AIVO
Clayton Geronimo worked at AIVO as an Account Manager from 2017 to 2018 for five months, based in São Paulo. In this position, he was responsible for managing artificial intelligence solutions for customer interactions, emphasizing cross and upselling, and focusing on customer satisfaction and contract renewals.
Experience at FocusVision
From 2016 to 2017, Clayton Geronimo was an Account Manager at FocusVision, working for six months in São Paulo e Região, Brasil. His role required managing client relationships and ensuring the successful delivery of market research surveys, thus enhancing his expertise in account management within different industry segments.
Educational Background
Clayton Geronimo studied Produção Audiovisual at Anhanguera Educacional, where he achieved a Bacharelado. This academic background has provided him with a unique perspective in his professional roles, especially in terms of communication and multimedia content, which are crucial in customer success initiatives.