Dominic Thornton
About Dominic Thornton
Dominic Thornton is the Customer Business Director at Infobip in London, England, with extensive experience in mobile messaging, customer experience, and enterprise solutions.
Title and Current Role
Dominic Thornton holds the position of Customer Business Director at Infobip. Based in London, England, United Kingdom, Dominic's role involves overseeing client relationships and strategies to ensure customer satisfaction and business growth.
Previous Positions and Experience
Dominic's career history includes diverse roles that underscore his extensive experience. He worked at OpenMarket as Customer Business Director from 2020 to 2021, and prior to that as a Senior Account Manager from 2016 to 2020. His past positions also include Account Director, MU Mobile at Manchester United (2012-2016), Senior Account Manager, MEA at Lumata (2011), as well as Senior Account Manager roles at Buongiorno (2010-2011, 2009-2010, and 2008-2009). He has experience as Service Manager, UK & International at Buongiorno (2006-2008), Project Manager at Peoplesound.com (2005), and Production Manager at Alphamagic (1996-2004).
Education and Expertise
Dominic Thornton studied at the University of Portsmouth, from 1987 to 1990, where he earned a Bachelor of Science (BSc) in Geography. Throughout his career, Dominic has developed expertise in mobile messaging, customer experience (CX), customer relationship management (CRM), enterprise solutions, data insight, and innovation.
Professional Background and Skills
Dominic has a strong professional background in the mobile messaging industry. He has been key in rolling out timely, useful, and context-sensitive mobile messaging on a large scale. His understanding of how text messaging can transform business processes, combined with his experience facilitating real-time, valuable interactions for major global brands, underpins his role as a Customer Business Director.