Edwin Cahanding
About Edwin Cahanding
Edwin Cahanding is the Head Of Customer Support at Infobip in the Philippines, with over 16 years of experience in Program and Service Operations Management.
Title
Edwin Cahanding serves as the Head Of Customer Support at Infobip in the Philippines. His role involves overseeing the customer support functions and ensuring exemplary service delivery to clients.
Company
Edwin Cahanding is currently employed at Infobip, where he holds a leadership role in the customer support division. Infobip is a global communication platform for businesses, providing specialised services and functionalities to enhance customer experience.
Past Experience at Trend Micro
Before joining Infobip, Edwin Cahanding had an extensive career at Trend Micro. He spent 11 years as a Senior Operations Manager from 2010 to 2021, 2 years as Manager for 24x7 Global Support from 2008 to 2010, 2 years as Leadership Development Program Manager from 2006 to 2008, and 3 years as Operations Supervisor from 2003 to 2006. His roles at Trend Micro concentrated on managing operations, leading teams, and improving support services.
Education and Expertise
Edwin Cahanding studied at AMA University. He has more than 16 years of experience in Program and Service Operations Management, emphasizing cross-functional and regional support. He is an expert in Information Technology Support and is knowledgeable in creating and implementing strategic plans.
Project and Operations Management Skills
Edwin Cahanding is committed to managing operations and projects effectively. His profound understanding of global business, along with his collaborative and team-oriented approach, adds value to his expertise in Program and Service Operations Management. He consistently demonstrates effective collaboration skills and a dedication to optimizing operational efficiency.