Elena Sutueva
About Elena Sutueva
Elena Sutueva is a Services Operations Analyst at Infobip with extensive experience in customer success and operations, particularly in the Russian market.
Title
Elena Sutueva holds the position of Services Operations Analyst at Infobip.
Company
Elena Sutueva is currently working at Infobip, a global mobile communication services provider.
Education and Expertise
Elena Sutueva studied Management at the State University of Management (SUM) and earned her Master's degree, completing her studies from 2009 to 2014. Her academic background in management supports her extensive expertise in customer success and operations within the tech industry.
Professional Background
Elena Sutueva began her career at Aspire Lifestyles as a Concierge from 2015 to 2017 in Moscow, Russia, where she gained valuable experience in customer service and client relations. She joined Infobip as a Customer Success Manager in 2018 and was promoted to Senior Customer Success Manager in 2019, serving in this role until 2022. Elena has been with Infobip for over five years, demonstrating a strong commitment to the company and a deep understanding of its operations.
Customer Success Experience at Infobip
At Infobip, Elena Sutueva initially worked as a Customer Success Manager from 2018 to 2019 in Moscow, Russia. Her responsibilities included ensuring client satisfaction and optimizing client interactions. She was later promoted to Senior Customer Success Manager, a role she held from 2019 to 2022. In this capacity, she advanced her expertise in customer success, showcasing her growth and capability in managing customer relationships effectively.