Elizabeth Duhani
About Elizabeth Duhani
Elizabeth Duhani is the Senior Customer Success Operations Manager at Infobip, with over 12 years of experience in customer success operations and a strong background in sales and customer service.
Company
Elizabeth Duhani is currently working at Infobip, a global leader in omnichannel communication. She has been an integral part of the company for over a decade, starting in April 2011. Infobip is known for providing services that help businesses connect with their customers through various communication channels.
Title
Elizabeth Duhani holds the position of Senior Customer Success Operations Manager at Infobip. In this role, she oversees the customer success operations, ensuring clients receive optimal support and service. Her expertise in this area is backed by over 12 years of experience.
Education and Expertise
Elizabeth Duhani completed her Bachelor of Science in Business Administration at Wayne State University, studying from 2004 to 2008. This academic background, coupled with her extensive professional experience, has equipped her with a strong foundation in business operations, customer service, and sales.
Previous Work Experience
Before joining Infobip, Elizabeth Duhani accumulated significant experience in retail and consultancy. She worked at Clinique as a Consultant from 2007 to 2011 in Carsons Livonia, MI. Prior to that, she was a Sales Associate at Carson's from 2006 to 2007 and an Assistant Director at Club Libby Lu, part of Saks Fifth Avenue, from 2004 to 2006. These roles helped her develop a comprehensive understanding of customer relations and sales.
Transition to Customer Success Operations
Elizabeth Duhani transitioned from retail and consultancy roles to a senior management position in customer success operations. Her career shift to Infobip marked a significant change, allowing her to leverage her background in customer service and sales to excel in overseeing customer success operations for a global communication company.