Emma Ngunju Mugo
About Emma Ngunju Mugo
Emma Ngunju Mugo is a Customer Success Manager at Infobip in Nairobi, Kenya, with over 10 years of IT experience specializing in digital transformation.
Title
Emma Ngunju Mugo holds the position of Customer Success Manager at Infobip in Nairobi, Kenya. She is responsible for managing a portfolio of 40 client accounts, ensuring the adoption and growth of Infobip's SAAS and PAAS solutions.
Company
Emma currently works at Infobip, where she drives revenue growth through cross-selling and upselling the company's services. She collaborates closely with product development, professional services, and the partnership department to align strategies and objectives.
Education and Expertise
Emma Ngunju Mugo earned a Bachelor of Engineering (B.Eng) degree in Telecommunications Engineering from Huazhong University of Science and Technology. With over 10 years of experience in the IT industry, she specializes in digital transformation and has a deep understanding of customer relationship management, sales processes, and product positioning.
Professional Background
Before joining Infobip, Emma worked at Incentro as a Sales Consultant for the Google Cloud Platform in 2020. She spent 7 years at Huawei in various roles, including Product Manager, Network Design Engineer, and Bidding Manager. Earlier in her career, she gained experience as a Trainee Engineer at Jamii Telecommunications Ltd in Mombasa.
Achievements
Emma effectively manages a significant client portfolio, utilizing Salesforce CRM for pipeline management, forecasting, and lead generation. Her role includes collaborating with professional services to achieve customer satisfaction and contributing to product marketing and go-to-market strategies in the East Africa region. She also assists with business planning and partnership strategies to identify and recommend potential partner companies for Infobip services, and negotiates agreements while working closely with the legal department.