Ermin Hamzic
About Ermin Hamzic
Ermin Hamzic is the Head of Customer Success SAPAC at Infobip in Kuala Lumpur, Malaysia, with extensive experience in sales and customer success across the APAC region.
Current Position at Infobip
Ermin Hamzic currently works as the Head of Customer Success SAPAC at Infobip in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. In this role, he oversees customer experience and success initiatives within the South Asia Pacific region, ensuring that clients realize their business goals through Infobip's solutions.
Previous Roles at Infobip
Before his current position, Ermin Hamzic served in various capacities at Infobip. From 2020 to 2022, he was a Product Sales Expert based in Kuala Lumpur, focusing on sales and product strategies. He also worked as a Regional Sales Enablement Specialist - APAC for 11 months in 2020 in Shenzhen, Guangdong, China. His tenure at Infobip began in 2016 as a Sales Intern in Sarajevo, followed by roles as Junior Sales Manager, Sales Manager, and Product Sales Expert. These roles reflect his progression into senior positions, highlighting his deepening expertise in sales and customer management.
Educational Background
Ermin Hamzic has a solid educational foundation in Business Administration and Management. He studied at the International University of Travnik (IUT) from 2018 to 2020, earning a Bachelor's degree. He also attended the University of Tuzla (UNTZ) from 2012 to 2018, further specializing in Business Administration and Management. His secondary education was completed at Gimnazija Dr. Mustafa Kamarić Gračanica.
Early Career and Leadership Roles
Ermin Hamzic began his career with an internship at Infobip in 2016. He also demonstrated leadership early in his career by serving as Special Unit President at AIESEC Bosnia and Herzegovina from 2013 to 2014 in Tuzla. His role as Event Manager at KS from 2013 to 2015 showcased his ability to manage and coordinate events. These roles helped him develop crucial skills in leadership, event management, and organizational development.
Experience in APAC Region
Ermin Hamzic has extensive experience working in the APAC region. His roles at Infobip have taken him to different countries, including Malaysia and China, providing him with a unique perspective on sales and customer success across diverse cultures and markets. This regional expertise has equipped him with nuanced understanding and approaches that benefit his current role as the Head of Customer Success SAPAC.