Gajendra Rawat
About Gajendra Rawat
Gajendra Rawat is the Product Sales Lead (Email) for Infobip in India, with extensive experience in Martech, SaaS, and various managerial roles across multiple companies.
Current Role at Infobip
Gajendra Rawat is currently the Product Sales Lead (Email) for Infobip in India. In his current role, he focuses on driving sales and business growth for Infobip's email product offerings. His responsibilities include developing sales strategies, managing key client relationships, and leading sales initiatives to ensure expansion in the region.
Previous Roles at Infobip
Before his current role, Gajendra served as a Customer Growth Partner at Infobip from 2023 to 2024. During his 5-month tenure in Noida, Uttar Pradesh, he was responsible for fostering client relationships, identifying new business opportunities, and ensuring customer satisfaction and retention.
Experience at ValueFirst
Gajendra Rawat has extensive experience at ValueFirst, a Twilio company, where he held the position of General Manager Client Success from 2020 to 2023 in Gurgaon, Haryana. His role focused on client satisfaction, retention strategies, and ensuring the success of enterprise clients. Prior to this, he served as the General Manager Service Excellence from 2019 to 2020, where he was responsible for optimizing service delivery and enhancing customer experience.
Past Work Experience
Gajendra's career also includes key roles such as Senior Manager Service Excellence at Octane Marketing Pvt. Ltd. from 2017 to 2019 in New Delhi Area and Senior Manager Customer Experience at CashKaro.com from 2016 to 2017 in Gurgaon. Additionally, he has held various management positions at Lavida Luxe Lifestyle Solutions Pvt. Ltd. - elitify.com, Mascallnet India Pvt Ltd, IBM GPS Pvt Ltd, and V-customer Service India Pvt. Ltd, showcasing his broad expertise in customer experience and operations management.
Educational Background and Certifications
Gajendra completed his Senior Secondary education in Commerce from NOS in 1999 and his Higher Secondary education from Ramjas No 4 Senior Secondary School in 1997. He also holds a Six Sigma certification, which demonstrates his proficiency in process improvement and quality management principles.
Expertise in Martech and SaaS
Gajendra Rawat possesses deep expertise in Martech (Marketing Technology) and SaaS (Software as a Service). His background indicates a robust understanding of marketing technology platforms and software solutions, crucial for driving modern business strategies.