Geneva Gross
About Geneva Gross
Geneva Gross is the Integration and Transformation Program Director at Infobip in Chicago, Illinois, with extensive experience in customer experience and operations management across major U.S. cities.
Current Role at Infobip
Geneva Gross serves as the Integration And Transformation Program Director at Infobip, in Chicago, Illinois. She has held this position since March 2023. In this role, she leads various integration and transformation initiatives to optimize business processes and drive organizational efficiency. Her expertise in managing complex projects and enhancing customer service standards is integral to her responsibilities at Infobip.
Previous Role at Peerless Network
Before joining Infobip, Geneva Gross worked at Peerless Network as the Chief Customer Experience Officer from 2021 to 2023. Based in Chicago, Illinois, she was responsible for overseeing customer interaction strategies and implementing initiatives to enhance customer satisfaction. Her two-year tenure at Peerless Network significantly contributed to improving the overall customer experience.
Roles at Call One, Incorporated
Geneva Gross held multiple leadership roles at Call One, Incorporated in Chicago, Illinois. From 2020 to 2021, she served as the Chief Customer Experience Officer, focusing on customer engagement and service excellence. Prior to this, she was the Vice President of Customer Experience from 2019 to 2020, where she spearheaded efforts to improve customer interactions and optimize service delivery.
Experience at Cybraics and Rev.io
Geneva Gross was the Vice President of Customer Operations at Cybraics from 2018 to 2019, based in Greater Atlanta Area. She then moved to Rev.io, where she worked as the Vice President of Operations from 2014 to 2017. In both organizations, she excelled in operational management and customer service, contributing to their growth and efficiency.
Long-Term Involvement with CBEYOND
Geneva Gross had an extensive career at CBEYOND, spanning over 11 years. She held various key positions including Sr. Director Enterprise Service Delivery in Atlanta, GA from 2012 to 2014, Regional Director of Branch Operations from 2007 to 2012 in Greater Los Angeles Area, and Operations Director from 2005 to 2007 also in Los Angeles. Her tenure at CBEYOND was marked by significant contributions to operational efficiency and organizational growth.