Gustavo Santos
About Gustavo Santos
Gustavo Santos is a Professional Services Associate Implementation Consultant at Infobip in Curitiba, Brazil, with a background in IT management and innovation.
Company
Gustavo Santos currently works at Infobip as a Professional Services | Associate Implementation Consultant. Infobip is a global leader in omnichannel communication, providing messaging solutions and technologies for business communication. Gustavo is based in Curitiba, Paraná, Brazil.
Previous Work Experience
Gustavo Santos has extensive experience in the IT field. He worked at DirectCall Telecom as an IT Manager, 3CX Solutions Architect, and Pre-sales and Innovation Analyst from 2018 to 2021, and as an IT Analyst - Senior from 2015 to 2018, both in Curitiba, Brazil. Prior to that, he served as an IT and Infrastructure Analyst - Senior at MKS Informática from 2014 to 2015 and as an IT Support Analyst at DBM Call Center from 2013 to 2014 and 2012 to 2013. Earlier in his career, he held intern positions at Faculdades Opet and Quality Comunicação Visual.
Education and Certifications
Gustavo holds a Postgraduate Degree in Innovation and Entrepreneurship from UniOpet, completed in 2018. He also earned an Associate Degree in Information Technology Management from UniOpet in 2017 and completed secondary education at Colégio Estadual Professor Algacyr Munhoz Maeder in 2011. Additionally, he is certified as a 3CX Phone System Advanced Certified Engineer, Digium Certified Asterisk Administrator (dCAA), and Grandstream Certified Professional.
Skills and Competencies
Gustavo Santos is skilled in innovation, creativity, design thinking, lean startup methodologies, coolhunting, and UX design. He possesses professional communication skills in intermediate English, basic French, and native Brazilian Portuguese. His technical expertise includes advanced knowledge of 3CX phone systems and Asterisk solutions.
Professional Contributions
Gustavo actively contributes to internal product-related initiatives by collecting feedback from customers and partners. He regularly participates in discussions and brainstorming sessions, providing high-quality ideas that are frequently adopted and lead to improvements.