Heber Cesar Bortolo
About Heber Cesar Bortolo
Heber Cesar Bortolo is a Senior Customer Success Manager at Infobip in São Paulo, Brazil, with extensive experience in customer success and operational relationship management.
Current Role at Infobip
Heber Cesar Bortolo is currently a Senior Customer Success Manager at Infobip, based in São Paulo, Brasil. In this role, he manages the delivery of SLAs and KPIs, leads multidisciplinary project teams, and coordinates the implementation of new projects. His responsibilities also include effective communication with various hierarchical levels and mentoring new employees. His proactive and hands-on approach enables him to excel in customer success and customer experience initiatives.
Previous Experience at Infobip
Before his current position, Heber worked as a Customer Success Manager at Infobip from 2017 to 2020. During his tenure, he demonstrated adaptability to different scenarios and a strong determination and resilience. His role involved collaborating with teams, mentoring new members, and leading data analysis and contract management projects.
Roles at G4S Brasil
Heber served as an Especialista de Relacionamento Operacional at G4S Brasil between 2016 and 2017. This position was located in São Paulo, where he continued to build his career in customer relations and operational management. He leveraged his skills in team collaboration and effective communication to excel in this role.
Career Path with Alert Brasil Teleatendimento
Heber's career at Alert Brasil Teleatendimento included two significant roles. From 2014 to 2015, he was an Executivo de Negócios e Relacionamento. Prior to that, he worked as an Analista Comercial from 2013 to 2014 in Campinas e Região, Brasil. In these roles, he honed his expertise in business analysis and customer relationship management.
Educational Background
Heber completed his Especialização em Gestão de Marketing Organizacional at Universidade Estadual de Campinas, from 2015 to 2016. He also earned a Bacharel em Administração de Empresas with a focus on Relações Internacionais from Faculdades Anhanguera, between 2005 and 2008. His academic background supports his extensive experience and skills in customer success and project management.