Helen Mullally
About Helen Mullally
Helen Mullally is a Product Documentation Specialist at Infobip in London, with extensive experience in technical writing and documentation management.
Current Role at Infobip
Helen Mullally is currently a Product Documentation Specialist at Infobip, based in London, England, United Kingdom. In this role, Helen leverages her extensive experience in technical documentation to develop, edit, and maintain product documentation. Her expertise ensures that users receive clear and accurate documentation for Infobip's products.
Experience at Alfresco
Helen Mullally worked at Alfresco for over a decade, holding various positions in the documentation field. Starting as a Senior Technical Author from 2008 to 2011, she was later promoted to Documentation Manager, a role she held from 2011 to 2021. During her time at Alfresco, based in both Maidenhead and London, she managed and improved the documentation process, ensuring high-quality technical documents and effective communication with users.
Technical Author Roles
Helen Mullally has extensive experience as a Technical Author in various capacities. She worked at Centrica plc as a Technical Author on a contract basis in 2004 for four months. Prior to that, she held the position of Senior Technical Author at UK eUniversities from 2002 to 2004. From 1997 to 2002, she served as Principal Technical Author at Micromuse, and from 1995 to 1997, she was a Senior Technical Author at MTi Trading Systems. Additionally, she worked at Cray Systems (now Anite Travel) in 1995 for 11 months and at Rutherford Appleton Laboratory as a Technical Author from 1990 to 1995.
Educational Background
Helen Mullally holds an MSc in Information Technology from Teesside University, where she studied from 1989 to 1990. Prior to that, she earned a BSc in Social Studies from the same institution, completing her undergraduate studies from 1985 to 1988. Her academic background laid a strong foundation for her career in technical documentation.
Technical Documentation Skills
Helen Mullally possesses expertise in several key areas of technical documentation. She is proficient in using DITA XML for creating structured documentation and utilizes single-source publishing methods to produce multiple outputs from a single set of source documents. Additionally, she is skilled in using Markdown for technical documentation and has experience managing documentation projects using GitHub. Her strong editing skills ensure that technical documents are clear and accurate.