Henrique Leineker Stanula
About Henrique Leineker Stanula
Henrique Leineker Stanula is a Customer Support Engineer at Infobip in Curitiba, with a background in IT support and Microsoft technologies.
Current Position at Infobip
Henrique Leineker Stanula is currently working as a Customer Support Engineer at Infobip in Curitiba. In this role, he leverages his extensive experience to provide technical support and assist customers in resolving issues. His responsibilities likely include troubleshooting technical problems, assisting with product usage, and ensuring customer satisfaction with Infobip's services.
Previous Roles at Infobip
Before his current position, Henrique worked as a Customer Support Technician at Infobip from 2020 to 2021 in Curitiba, Paraná, Brazil. During this period, he developed his skills in customer support and gained valuable experience in handling various technical issues. His role involved addressing customer inquiries and providing effective solutions to enhance the user experience.
Experience at Wipro Limited
Henrique Leineker Stanula worked as a Microsoft Support Engineer at Wipro Limited from 2019 to 2020 for seven months in Curitiba. In this role, he supported Microsoft Exchange Server and Skype for Business for Microsoft customers. His tasks included troubleshooting issues related to Mail Flow, Database Availability Group (DAG), Certificates, and connectivity between Exchange On-Premise and Office 365 online servers. He also managed scenarios involving Certificates, Federation, PSTN integration, SfB service administration, and hybrid environment connections between Skype for Business On-Premises and Skype Online (O365).
Career at Netnews Informatica
Henrique's career at Netnews Informatica spanned over several years and roles. Starting as an IT Technical Assistant in 2013, he was promoted to IT Support Technician and later to IT Support Analyst. In these roles, he was responsible for various tasks including computer network maintenance and general user support. Henrique's duties also included visiting clients throughout Curitiba to perform IT support and maintenance tasks. His promotion from IT Technical Assistant to Computer Technician marked a significant growth in his career, where he began working independently and assisting another sector in Help Desk.
Educational Background
Henrique Leineker Stanula has pursued higher education to complement his professional experience. He studied Gestão de Projetos de TI at Faculdade Santa Cruz and completed his Graduação from 2019 to 2021. Additionally, he studied Análise e Desenvolvimento de Sistemas de Computação at Universidade Positivo for one year from 2017 to 2018. His educational background has equipped him with a solid foundation in IT project management and system analysis and development.