Huong Phan
About Huong Phan
Huong Phan is a Customer Success Manager at Infobip, specializing in global cloud communications and customer engagement.
Current Position at Infobip
Huong Phan serves as a Customer Success Manager at Infobip, a Global Cloud Communications Platform. She started her role in June 2020. In her capacity, she is focused on leveraging a single-interface communication platform to coordinate and orchestrate customer engagement activities across their lifecycle. Her role involves understanding customer behaviors and interactions to foster more engaging and friendly conversations, as well as moments of engagement.
Former Roles at MACROKIOSK and Ringier AG
Prior to joining Infobip, Huong Phan worked as a Consultant Global Business at MACROKIOSK in Vietnam, from 2019 to 2020. Here, she specialized in the digitalization platform for corporate solutions. Before her stint at MACROKIOSK, she was employed as a Project Manager and Digital Marketing Consultant at Ringier AG from 2018 to 2019, where she managed corporate solutions for digital marketing.
Position at Nagai Vietnam Package Co., Ltd.
Huong Phan held the position of Assistant Manager at Nagai Vietnam Package Co., Ltd. from 2015 to 2018 in Ho Chi Minh City. In this role, she was responsible for trading and in-house production management, gaining extensive experience in managing both production and commercial activities within the company.
Educational Background
Huong Phan has a comprehensive educational background. She studied Hospitality Administration/Management at Van Lang University and earned a Bachelor's degree. Additionally, she attended Brainbox Institute, where she studied Sales and Marketing Management, earning an LCCI Certificate in 2010. During her time at Van Lang University, she also served as the Chairman of the Tourism Club from 2012 to 2013.