Igor Pozar
About Igor Pozar
Igor Pozar is a Senior Technical Account Administrator at Infobip in Zagreb, Croatia, with extensive experience in client relations, particularly in the WECA region.
Current Role at Infobip
Igor Pozar serves as a Senior Technical Account Administrator at Infobip in Zagreb, Croatia. In his current position, Igor oversees technical accounts, ensuring that clients receive exceptional service and support. His role involves managing client relationships, resolving technical issues, and providing guidance on best practices. His efforts contribute to Infobip's reputation for excellence in customer service and technical support.
Previous Experience at Infobip
Igor Pozar's career at Infobip is extensive, beginning as a Junior Account Manager for the WECA region in 2015. He then advanced to become an Account Manager for the same region, serving from 2016 to 2019. Recognized for his skills, he transitioned to the role of Customer Success Manager for the WECA region in 2019, a position he held for one year. These roles involved significant interaction with clients in Nigeria, building solid relationships and ensuring customer satisfaction.
Background at SmartFlex Croatia
Before joining Infobip, Igor Pozar worked at SmartFlex Croatia for several years. His roles included Call Agent, Online Group Agent, Sales Representative, and Community Manager, all for the client Hrvatski Telekom d.d. From 2009 to 2012, he was a call agent, later transitioning to a sales role, and eventually becoming a community manager until 2015. These positions helped him develop a strong foundation in sales, customer service, and community management.
Education and Expertise
Igor Pozar holds a Master of Trade from the Faculty of Economics and Business at the University of Zagreb, obtained between 2010 and 2012. Prior to that, he completed a Bachelor of Arts in Business Economics at the same institution, from 2006 to 2010. His formal education provided a solid grounding in economics and business, underpinning his professional career.
Client Relations in the WECA Region
Igor Pozar has significant experience working in the WECA (West and Central Africa) region, especially in Nigeria. Throughout his various roles at Infobip, he has focused on building strong, direct relationships with clients, emphasizing mentorship and customer success. This approach has been instrumental in driving client satisfaction and retention in the WECA region.