Iva Anić Matić
About Iva Anić Matić
Iva Anić Matić is a Customer Success Manager (Europe) at Infobip, with extensive experience in sales and customer relationship management.
Current Role at Infobip
Iva Anić Matić currently works at Infobip as a Customer Success Manager for Europe. She joined Infobip in October 2020, bringing with her extensive experience in sales and customer relationship management. In her current role, she focuses on enhancing customer experience and helping businesses grow through digital communication solutions. She enjoys understanding client needs and finding the right fit for their business requirements.
Previous Experience at Infobip
Before her current role, Iva Anić Matić worked at Infobip as a Customer Success Associate for the UK and Ireland from 2019 to 2020. In this position, she was based in Zagreb and spent a year building and managing customer relationships within the UK and Ireland markets. Her focus was on customer satisfaction and engagement, ensuring clients received optimal value from Infobip's offerings.
Work Experience at Esplanade Zagreb Hotel
Iva Anić Matić has substantial experience in the hospitality industry, having worked for Esplanade Zagreb Hotel. From 2017 to 2019, she served as a Sales Manager, where she was responsible for driving sales and managing client relationships. Prior to this, from 2012 to 2017, she was the Reservations Manager, focusing on guest reservations and service excellence. Throughout her tenure, she honed her skills in customer service, sales, and management.
Education at University of Zagreb
Iva Anić Matić completed her higher education at the University of Zagreb. She earned a Master’s Degree in Finance from the Faculty of Economics and Business in 2011 after one year of study. Prior to this, she attained a Bachelor’s Degree in General Finance over four years, from 2006 to 2010. Her academic background laid a solid foundation for her subsequent roles in financial services, hospitality, and customer success management.