Ivan šošić
About Ivan šošić
Ivan Šošić is a Product Manager with experience in AI-powered solutions, customer engagement, and communication APIs.
Product Manager
Ivan šošić holds the title of Product Manager. His responsibilities involve the management and development of various projects geared towards enhancing user engagement and communication solutions.
Experience at Infobip
Ivan šošić previously worked at Infobip in London, England, United Kingdom, where he held the position of Product Manager. During his tenure, he played a pivotal role in working with AI-powered solutions and customer engagement initiatives.
Customer Engagement Solutions
Ivan šošić has been deeply involved in developing customer engagement solutions. His work focuses on innovative approaches to enhance communication between businesses and customers, utilizing tools such as AI-driven chatbots and cloud contact center solutions.
AI-Powered and Cloud Contact Center Solutions
With a background in product management, Ivan has a wealth of experience in deploying AI-powered solutions. He has worked on projects related to cloud contact centers, implementing sophisticated technologies to streamline and improve customer service operations.
Communication APIs and Platforms
Ivan engages in projects involving various communication APIs, including SMS, RCS, MMS, WhatsApp Business, and more. His focus includes building scalable modular API stacks and solutions for local numbers messaging, aiming to enhance the efficiency and reach of communication platforms.
Customer Authentication and Data Verification
Among Ivan's key responsibilities are projects on customer authentication and verification. He has been involved in developing systems to authenticate and verify customer data, preventing fraudulent OTP traffic, and ensuring the accuracy of mobile number databases.