Ivona Pamukovic
About Ivona Pamukovic
Ivona Pamukovic is the Head of Customer Success APAC at Infobip in Singapore, with extensive experience in customer success and account management across Africa and Asia Pacific.
Current Role at Infobip
Ivona Pamukovic is currently serving as the Head of Customer Success APAC at Infobip, based in Singapore. In this role, she is responsible for leading customer success initiatives across the Asia Pacific region, ensuring that customers derive maximum value from Infobip’s services. Her role involves strategizing and executing plans to improve customer engagement and loyalty across diverse markets.
Professional Experience at Infobip
Ivona Pamukovic has an extensive career at Infobip, holding various significant positions. She initially joined as a Sales Manager in Dar es Salaam, Tanzania, in 2014. She then moved to Malaysia, where she worked as an Account Manager/Data Analyst and later as a Global Account Manager. From 2019 to 2021, she served as the Regional Customer Success Manager, APAC, in Singapore before stepping into her current role.
Previous Roles at Henkel
Before joining Infobip, Ivona Pamukovic worked at Henkel in Zagreb, Croatia. She began as an Intern from 2012 to 2013, following which she was promoted to the position of Brand Manager Trainee. Her tenure at Henkel gave her experience in brand management and marketing, which played a vital role in shaping her skills in consumer behavior and strategy.
Educational Background
Ivona Pamukovic holds a Bachelor of Business Administration (BBA) from the Zagreb School of Economics and Management. She studied there from 2009 to 2014, gaining a solid foundation in economics and business administration. Her educational background has been instrumental in her understanding of business strategies and customer success.
Experience with Enterprise and OTT Customers
Ivona Pamukovic has substantial experience working with enterprise and over-the-top (OTT) customers, particularly across Africa and the Asia Pacific. Her expertise includes creating and implementing go-to-market strategies aimed at driving company growth through customer acquisition, engagement, and loyalty. She has specialized knowledge in the telecom, banking and financial, and OTT industries.