Ivona Pamukovic
About Ivona Pamukovic
Ivona Pamukovic is the Global Head of Customer Success at Infobip, based in Zagreb, Croatia, with extensive experience in customer success and brand management across multiple regions.
Current Position
Ivona Pamukovic currently serves as the Global Head of Customer Success at Infobip, based in Zagreb, Croatia. In this role, she is responsible for overseeing the company's customer success initiatives on a global scale. Her duties include creating go-to-market strategies aimed at company growth through customer acquisition, engagement, and loyalty.
Previous Experience
Before her current role, Ivona held several key positions at Infobip. She was the Customer Services Program Manager from 2022 to 2023, based in Zagreb, Croatia. Prior to this, she served as the Head of Customer Success APAC from 2021 to 2022 in Singapore, where she led regional and multicultural teams across multiple countries. She has also worked at Henkel, starting as an Intern from 2012 to 2013, and later as a Brand Manager Trainee from 2013 to 2014 in Zagreb, Croatia.
Educational Background
Ivona Pamukovic earned her Bachelor of Business Administration (BBA) from the Zagreb School of Economics and Management, where she studied General Business from 2009 to 2014. Her education provided a strong foundation in business principles and management practices.
Multinational Team Leadership
Ivona has demonstrated strong leadership skills by effectively managing regional and multicultural Customer Success teams across over eight countries in the Asia Pacific region. Her experience includes recruiting and enabling more than 20 people as a people manager.
Expertise in Customer Strategies
Ivona Pamukovic has extensive experience working with enterprise and over-the-top (OTT) customers across Africa and Asia Pacific. She is deeply interested in understanding consumer behavior and innovations, focusing on identifying trends and preparing competitive strategies to enhance customer experiences.