Joe Doyle

Joe Doyle

Senior Solutions Engineer @ Infobip

About Joe Doyle

Joe Doyle is a Senior Solutions Engineer at Infobip with over a decade of experience in technical and customer success roles within the telecommunications and messaging industry.

Company

Joe Doyle is currently employed at Infobip, a global cloud communications company, where he holds the position of Senior Solutions Engineer. His responsibilities encompass a hybrid work model, allowing flexibility in both location and mode of work.

Title

As a Senior Solutions Engineer, Joe Doyle leverages his extensive technical and customer success experience to design and implement solutions tailored to client needs. This role highlights his ability to bridge technical expertise with customer-focused strategies.

Work Experience at Infobip

At Infobip, Joe Doyle previously served as a Senior Customer Success Executive from 2021 to 2024. Based in London, England, his role focused on enhancing customer satisfaction and ensuring the successful implementation of Infobip's communication solutions. His progression to a Senior Solutions Engineer underscores his capability in both customer success and technical domains.

Previous Roles at OpenMarket

Joe Doyle's career includes significant experience at OpenMarket, spanning multiple roles. From 2018 to 2021, he was a Technical Customer Success Manager, focusing on maintaining and improving customer relationships. Before that, he served as a Technical Account Manager from 2017 to 2018, and a Technical Support Engineer from 2015 to 2017. These positions provided him with a broad understanding of technical account management and customer support in the telecommunications sector.

Early Career at Content Guru Ltd

From 2013 to 2015, Joe Doyle worked at Content Guru Ltd as an Engineering Services Engineer. Based in Bracknell, this role marked the early stages of his career in technical support and engineering services, laying the groundwork for his future positions in the industry.

Education and Expertise

Joe Doyle holds a Bachelor of Science degree in Computer Science from the University of Birmingham, where he graduated with a 2:1 in 2013. His formal education provided a robust foundation in computer science principles, which he has applied throughout his professional life. With over a decade of experience, he possesses deep expertise in technical support, customer success, and solutions engineering within the telecommunications and messaging industry.

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