Jona Siena Dela Rosa Fanged
About Jona Siena Dela Rosa Fanged
Jona Siena Dela Rosa Fanged is a Customer Success Executive at Infobip with over a decade of experience in customer-facing roles across various industries.
Current Position at Infobip
Jona Siena Dela Rosa Fanged is currently a Customer Success Executive at Infobip. In this role, they are responsible for ensuring customer satisfaction and long-term success with Infobip's services. Their responsibilities likely involve managing customer relationships, addressing customer needs, and driving customer retention strategies.
Previous Role at Thomson Reuters
Before joining Infobip, Jona worked at Thomson Reuters as a Team Manager from 2021 to 2022. In this leadership role, they managed a team, focusing on improving team performance and ensuring high levels of customer service. They oversaw day-to-day operations, coordinated with different departments, and implemented strategies to achieve company goals.
Experience at Globe Telecom
Jona served as a Credit Expert at Globe Telecom from 2018 to 2020. For two years, they were involved in managing credit-related tasks, including assessing customer creditworthiness and handling credit risk management. Their role was crucial in maintaining financial stability and ensuring smooth credit operations.
Account Management at eatigo and aCommerce
Jona has significant experience in account management, having worked as an Account Manager at eatigo and as a Client Services Manager at aCommerce. At eatigo, from 2017 to 2018, they managed key accounts and built strong relationships with clients. At aCommerce, from 2016 to 2017, they focused on client services, ensuring customer satisfaction and successful service delivery.
Educational Background
Jona holds a Bachelor of Arts in Communication from the University of the Philippines - Baguio. They majored in Speech Communication and minored in Broadcast Communication from 2005 to 2009. This educational foundation has equipped them with strong communication skills, essential for their various customer-facing roles throughout their career.