Juan De Dios Aguilar Garcia
About Juan De Dios Aguilar Garcia
Juan De Dios Aguilar Garcia is a Customer Support Engineer at Infobip in Zapopan, Jalisco, Mexico, with extensive experience in technical support and customer service roles across various companies and cities in Mexico.
Current Position at Infobip
Juan De Dios Aguilar Garcia is currently serving as a Customer Support Engineer at Infobip. He is based in Zapopan, Jalisco, México. In this role, he applies his extensive troubleshooting and analytical skills to support Infobip's customer service operations effectively.
Previous Experience at HCL Technologies
From 2020 to 2021, Juan worked at HCL Technologies as a Service Desk Analyst in Guadalajara, Jalisco, Mexico. During his 8-month tenure, he enhanced his expertise in IT support and customer service, contributing to the efficiency and effectiveness of the service desk operations.
Service Roles at Teleperformance and Softtek
In 2020, Juan gained valuable experience as a Customer Service Sales Representative at Teleperformance for 2 months in Guadalajara, Jalisco. He then moved on to Softtek, where he worked as a Senior Technical Support Engineer from 2015 to 2019 in the Zapopan area. His 4-year stint at Softtek allowed him to build a solid foundation in providing technical support.
Early Career at IBM and Tata Consultancy Services
Juan's early career includes significant positions at IBM and Tata Consultancy Services. At IBM, he was a SalesConnect L2 Application Support from 2013 to 2015 in Guadalajara, providing specialized application support. Prior to that, he was at Tata Consultancy Services as a Servicing Support Engineer from 2012 to 2013, also in Guadalajara. These roles sharpened his technical skills and customer service abilities.
Academic Background and Skills
Juan De Dios Aguilar Garcia holds a Bachelor's degree in Industrial Engineering from the Instituto Tecnológico de Sonora, where he studied from 1998 to 2006. His strong educational background has underpinned his success in various technical support and customer service roles. Juan's career is marked by his excellent troubleshooting and analytical skills, as well as his experience in contact center operations.