Juan Sebastian Hernandez Amortegui
About Juan Sebastian Hernandez Amortegui
Juan Sebastian Hernandez Amortegui is a Senior Customer Support Engineer at Infobip in Bogota, Colombia, with extensive experience in technical support for VoIP services and communication channels.
Current Position at Infobip
Juan Sebastian Hernandez Amortegui holds the position of Senior Customer Support Engineer at Infobip, located in Bogota, D.C., Colombia. He has been employed there since September 2019. In this role, he is responsible for providing technical support specifically for VoIP services related to international calls. Additionally, he supervises and monitors call traffic to ensure high quality of service and generates periodic reports focusing on company performance, including financial and quality of service metrics.
Previous Employment at Tellza and Millicom (Tigo)
Before joining Infobip, Juan worked as a NOC Engineer at Tellza in Colombia from 2017 to 2018. During this period, he was involved in network operations and maintenance tasks. Prior to this, he served as an Aprendiz Tigo Talent at Millicom (Tigo) in Bogotá D.C., Colombia, from 2016 to 2017 for six months, where he gained introductory experience in the telecommunications industry.
Early Career at Atento
In the early stages of his career, Juan worked at Atento as a Reperesentante de atencion al cliente telefónico. His tenure at Atento lasted for two months from 2014 to 2015 in Bogotá D.C., Colombia. This role involved handling customer service inquiries over the phone, which laid the groundwork for his later roles in technical support and engineering.
Educational Background
Juan holds a degree in Ingeniería de telecomunicaciones from Politécnico Grancolombiano, which he completed in 2017. His education at this institution spanned four years from 2013 to 2017. Additionally, he studied at Ateneo Integral Ana B. de Flórez, where he earned a Bachillerato in Bachiller comercial con énfasis en matemáticas aplicadas a la ingeniería in 2012.
Technical Expertise
With a strong background in telecommunications, Juan specializes in providing technical support for VoIP services. His expertise extends to supporting various communication channels such as SMS, Email, and WhatsApp for B2B stakeholders. His role involves supervising and monitoring call traffic and generating detailed performance reports, ensuring both financial and service quality metrics are met.