Kaushal Rawat
About Kaushal Rawat
Kaushal Rawat is a Customer Support Engineer at Infobip with over a decade of experience in IT and customer support, previously working as a Senior NOC Engineer at Bankai Group.
Current Position at Infobip
Kaushal Rawat currently holds the position of Customer Support Engineer at Infobip. He started in August 2022, applying his substantial background in IT and customer support to resolve complex issues and deliver technical solutions to customers. His role involves engaging closely with clients to understand their technical problems and providing effective resolutions.
Previous Role at Bankai Group
Before joining Infobip, Kaushal Rawat worked at Bankai Group as a Senior NOC Engineer. He served in this role from 2014 to 2022 in the Ahmedabad Area, India. During his 8-year tenure, he gained extensive experience in network operations. His responsibilities included monitoring network performance, ensuring system stability, and addressing infrastructure-related issues.
Education and Credentials
Kaushal Rawat graduated from Kadi Sarva Vishwavidyalaya in Gandhinagar with a Bachelor in Computer Application (BCA). He attended from 2010 to 2014, focusing on Computer Programming and Specific Applications. Earlier, he studied at Mount Carmel High School in Gandhinagar. His academic background has equipped him with a strong foundation in computer programming and technical problem-solving.
Technical Expertise
With over a decade of experience in the IT and customer support industry, Kaushal Rawat has developed significant expertise in handling complex technical issues. His domains of expertise include network operations control, customer support engineering, and delivering technical solutions. His background in computer programming complements his practical skills, enabling him to effectively diagnose and resolve technical problems.
Industry Experience
Kaushal Rawat brings over ten years of industry experience to his current role. His career has spanned roles that require high technical acumen and customer support capabilities, allowing him to excel in providing swift resolutions to technical queries. His long-term involvement in IT and network operations has been fundamental in his capability to manage and support extensive technical systems.