Keat Yieng Tan
About Keat Yieng Tan
Keat Yieng Tan is the Head of Customer Success at Infobip in Cyberjaya, Selangor, Malaysia, with over a decade of experience in Customer Success Management within the IT industry.
Title
Keat Yieng Tan holds the position of Head of Customer Success at Infobip. In this role, Tan leads the Customer Success Management team focusing on markets in China, Taiwan, and South Korea. As Head of Customer Success, Tan collaborates closely with the Sales and Presales Engineering teams to drive customer success initiatives.
Company
Keat Yieng Tan is currently employed at Infobip, a global leader in omnichannel communication technology. Based in Cyberjaya, Selangor, Malaysia, Tan plays a vital role in the company's mission to enable enterprises to effectively engage with their end-users through advanced communication solutions.
Work Experience
Keat Yieng Tan has been with Infobip since 2012, starting as an Account Manager in Kuala Lumpur. Over the years, Tan has held various positions, including Global Account Manager from 2016 to 2018 and Account Manager Team Leader from 2018 to 2019 in Cyberjaya, Selangor. Tan's extensive experience at Infobip culminated in the current role of Head of Customer Success. Before joining Infobip, Tan worked as an Operations Consultant at atQuest in Petaling, Selangor, and as a System Engineer at Infineon Technologies in Melaka Tengah, Malacca.
Education and Expertise
Keat Yieng Tan earned a Bachelor's degree in IT Management from Multimedia University. This educational background laid the foundation for a career in Customer Success Management within the IT industry. With over a decade of experience, Tan brings a customer journey mindset to roles and responsibilities, focusing on enhancing enterprise engagement with end-users.
Professional Background and Skills
Throughout a diverse career, Keat Yieng Tan has developed expertise in customer success management, operations consulting, and system engineering. Tan's extensive experience includes leading teams, driving customer success initiatives, and working closely with sales and engineering departments. This comprehensive skill set enables Tan to implement effective customer engagement strategies across different markets.