Kelly Hayes
About Kelly Hayes
Kelly Hayes is the Head of Platform Operations - CPaaS Registrations, Americas at Infobip, with over 15 years of experience in CPaaS and SaaS, focusing on global mobile messaging and US SMS & MMS compliance.
Current Position at Infobip
Kelly Hayes is currently serving as the Head of Platform Operations - CPaaS Registrations, Americas at Infobip. Based in the United States, Kelly focuses on overseeing platform operations related to Communication Platform as a Service (CPaaS) within the Americas region. This role involves ensuring compliance and operational excellence in SMS and MMS services.
Previous Roles at Infobip
Prior to the current role, Kelly Hayes worked as the Senior Manager, Customer Success Operations at Infobip. In this position, held for four months in 2022, Kelly was responsible for driving customer success strategies and managing customer relationships to enhance satisfaction and retention within the company.
Career at OpenMarket
Kelly Hayes has extensive experience from a long tenure at OpenMarket, where they held several key positions. From 2019 to 2022, Kelly was the Senior Manager of Customer Success Operations, a role focused on optimizing customer support and operational processes. Before that, from 2015 to 2019, Kelly was the Senior Manager of Service Delivery, responsible for overseeing service deployment and management. Other roles at OpenMarket included Manager, Account Management from 2012 to 2015, Lead Account Manager from 2011 to 2012, and Account Manager from 2007 to 2011.
Early Career and Sales Experience
Kelly Hayes began their career in sales at The Bon-Ton Stores, Inc. as a Sales Manager, a position held from 2005 to 2007. This role helped build a foundation in customer-facing interactions and retail management before moving into the tech and communications industry.
Education Background
Kelly Hayes holds a Bachelor of Arts (B.A.) from the University of Michigan-Dearborn, completed from 1999 to 2004. Additionally, Kelly earned a Professional Diploma in Customer Experience from The CX Academy, reflecting a strong academic foundation in customer experience and operational expertise.
Areas of Expertise
With over 15 years of experience in CPaaS and SaaS, Kelly Hayes specializes in global mobile messaging, particularly US SMS & MMS compliance. Kelly is skilled in transforming internal operational resources, project management, and process optimization. Known for strong relationship management and a customer-centric approach, Kelly leverages critical thinking, strategic planning, and problem-solving skills to drive business success.