Kim Klausner
About Kim Klausner
Kim Klausner is a Senior Account Manager at Infobip in Illinois, United States, with extensive experience in client management and large account strategy.
Current Position at Infobip
Kim Klausner serves as a Senior Account Manager at Infobip, located in Illinois, United States. In this role, Kim focuses on managing enterprise and cloud/platform customers, helping them achieve their goals and KPIs. Kim specializes in A2P messaging solutions and Omnichannel Customer Engagement (CPAAS), ensuring a high-quality experience that wins customer satisfaction and advocacy.
Professional Experience at Syniverse
From 2008 to 2021, Kim Klausner worked as a Senior Client Account Manager at Syniverse from a home-based office in Chicago. During this 13-year tenure, Kim successfully managed a team that retained $7.5M in existing revenue and increased it by an additional $500k in new business. Kim also has significant experience managing relationships through RFP threats and leading cross-functional teams through complex challenges.
Career Background
Kim Klausner's extensive career includes roles such as Manager of Client Management at Verisign from 2005 to 2008, Product Manager at Qwest Communications from 2004 to 2005, and Field Support Manager at Qwest Communications from 1999 to 2004. Earlier, Kim worked at MCI/WorldCom as a Senior National Account Service Consultant from 1997 to 1999. These roles have equipped Kim with a robust background in relationship management, customer advocacy, and strategic leadership.
Educational Background
Kim Klausner holds a Bachelor's degree in Marketing with an emphasis in management from Missouri State University, completed between 1990 to 1994. This academic foundation has played a crucial role in shaping Kim's career and expertise in account management and business strategies.
Specializations and Skills
Kim Klausner specializes in leadership, people management, large account management strategy, customer advocacy, crisis management, and implementing initiatives to increase efficiency, performance, and revenue. Known for the ability to execute and lead cross-functional teams through complex challenges, Kim enjoys making new professional acquaintances and is open to discussions about technology, business, or running.