Kyung Hyun Nam
About Kyung Hyun Nam
Kyung Hyun Nam is a Senior Customer Success Manager at Infobip in Malaysia, with a background in technical support and help desk roles at IBM and eds.
Title
Kyung Hyun Nam holds the position of Senior Customer Success Manager. He is currently employed at Infobip, where he has been working since September 2014.
Company
Kyung Hyun Nam is an integral part of Infobip, a global leader in omnichannel communication. Operating in Malaysia, he contributes significantly to the company by overseeing customer success initiatives and ensuring high levels of customer satisfaction.
Work at IBM
Prior to his current role, Kyung Hyun Nam worked at IBM. He served as a Technical Support specialist from 2008 to 2014 in Malaysia. During his six-year tenure, he was involved in providing critical technical support to clients, enhancing IBM's service delivery.
Work at EDS
Before joining IBM, Kyung Hyun Nam worked at EDS as a Help Desk Technician/Advisor. He held this junior position from 2006 to 2007. His role involved addressing customer queries and providing technical assistance, which laid the groundwork for his career in customer support.
Industry Experience and Impact
Kyung Hyun Nam has been instrumental in achieving customer conversation and delivery rates above 80%. His expertise spans across various industries including IT, Communication, E-commerce, Transportation, and Banking. His customized customer support strategies are tailored to boost customer experiences, proving his effectiveness in enhancing client relationships and ensuring successful outcomes.