Lika Dzhonova
About Lika Dzhonova
Lika Dzhonova is the Global Head of Business Processes and Projects at Infobip, based in Zagreb, Croatia.
Global Head Of Business Processes And Projects
Lika Dzhonova holds the position of Global Head of Business Processes and Projects at Infobip in Zagreb, Croatia. In this role, she leads a team dedicated to optimizing customer experience through collaboration with internal stakeholders. Her responsibilities include overseeing the development and progress of internal processes and interdepartmental projects aimed at improving every step of the customer journey. Dzhonova also supports client-facing teams such as sales, account management, and support to enhance the overall customer experience.
Professional Background at Infobip
Lika Dzhonova has held multiple roles at Infobip, showcasing a progressive career trajectory. From 2021 to 2023, she served as the Director of Operations for the Customer Service Group in Croatia. Prior to this, she was the Director of Customer Services and Business Analytics for the Eurasia region, based in Moscow, Russia, from 2021 to 2022. Throughout her tenure at Infobip, Dzhonova has been instrumental in leading customer-facing initiatives, improving customer experience, and managing interdepartmental projects.
Previous Experience in Telecommunications
Before her roles at Infobip, Lika Dzhonova gained significant experience in the telecommunications sector. From 2010 to 2011, she worked as an International Key Account Manager at Speedflow in Moscow. Earlier in her career, she was a Finance Expert at VEON from 2007 to 2010, located in Tajikistan. These roles helped Dzhonova build a solid foundation in international account management and financial expertise.
Educational Background
Lika Dzhonova has a strong educational background in business and information technology. She studied Information Technology Project Management at Geek Brains University in Moscow and obtained a Higher National Diploma in 2021. Additionally, she earned a High School Diploma in Business Administration and Management from the Международный Славянский Институт, completing her studies from 2004 to 2009. This educational experience has equipped her with the knowledge and skills necessary for her leadership roles.