Luke Harper
About Luke Harper
Luke Harper is a Senior Account Manager at Infobip in the Lakeland, Florida Area, with a background in customer success and fraud analysis.
Company
Luke Harper is currently employed at Infobip as a Senior Account Manager in the Lakeland, Florida Area. Infobip is a global cloud communications platform that enables businesses to build connected customer interactions using a suite of messaging channels, voice solutions, and customer engagement tools.
Title at Infobip
As a Senior Account Manager at Infobip, Luke Harper is responsible for managing business relationships with major clients such as Haemonetics, Boston Scientific, and Johnson & Johnson. He plays a pivotal role in reducing operating expenses and exceeding quality metrics.
Professional Background
Luke Harper has an extensive background in customer success and account management. Prior to his current role at Infobip, he worked at Syniverse as a Customer Success Manager from 2016 to 2021 and as a Fraud Resource Analyst from 2014 to 2015. He also held positions as a Customer Success Manager at SteriPack Contract Manufacturing and as a National Account Sales Manager at Imperial Press Direct.
Education and Expertise
Luke Harper earned his Master of Business Administration (MBA) at Southeastern University, studying Executive Leadership from 2015 to 2017. He also holds a Bachelor of Science (B.S.) in Marketing from the same institution, which he completed from 2009 to 2012. His formal education supports his expertise in business leadership, marketing strategies, and customer relationship management.
Key Responsibilities and Achievements
In his current role, Luke Harper has successfully reduced operating expenses by $25,000 in the first year. He designs and implements marketing strategies, develops strategic marketing materials, and networks at trade shows to generate leads and business opportunities. Additionally, Luke oversees the preparation and setup of trade show events, provides accurate costs estimates, and manages the product development and shipment schedules.