Marcelo Henrique G.
About Marcelo Henrique G.
Marcelo Henrique G. is a Customer Support Engineer at Infobip in Curitiba, Brazil, with a background in both hardware and software technical support and experience in customer service roles across multiple companies and industries.
Current Position at Infobip
Marcelo Henrique G. currently works as a Customer Support Engineer at Infobip in Curitiba, Paraná, Brazil. His role likely involves developing and maintaining corporate-level support for various omnichannel communication platforms, including SMS, SaaS, and Email. Marcelo is responsible for ensuring effective customer service and technical support, leveraging his expertise in both hardware and software.
Previous Roles at Infobip
Before becoming a Customer Support Engineer, Marcelo Henrique G. served as a Customer Support Technician at Infobip from 2022 to 2023. During this year, he focused on providing technical assistance and support for various communication platforms. His performance in this role led to his promotion within the company, reflecting his proficiency and dedication.
Customer Service Experience
Marcelo Henrique G. has extensive experience in customer service roles across multiple companies and industries. He worked as a Customer Support Agent at Bloom for one month in 2022, based in Utah, United States. Prior to that, from 2018 to 2022, he served as a Bilingual IT Support Analyst at HCL Technologies in Curitiba, Brazil. Additionally, he held positions as an Administrative Assistant at GD9 Assessoria em RH and a Call Center Representative at Grupo Services, contributing significantly to his broad expertise in customer support.
Educational Background
Marcelo Henrique G. is pursuing a Bachelor's degree in Psychology at FAE Centro Universitário, expected to complete between 2021 and 2026. He has also obtained a Language Course in English Language and Literature from BYU-Pathway Worldwide in 2019. Moreover, Marcelo studied Excel at Colégio Excelência in 2018, and holds a High School Diploma from Colégio Estadual do Paraná. He also completed a Technical course in Computer Hardware Technology from IDITEC in 2012, rounding out his diverse educational background.
Technical and Language Skills
Marcelo Henrique G. has a comprehensive skill set that includes expertise in both hardware and software technical support. His technical knowledge is complemented by his proficiency in English, which was enhanced through a course at BYU-Pathway Worldwide. Additionally, Marcelo is currently learning German, further expanding his language skills. His ability to handle complex customer support queries and technical issues has been honed through various roles across different industries.