Mariia K.
About Mariia K.
Mariia K. is a Customer Support Engineer at Infobip in Bogotá, Colombia, with a background in technical account management and customer support.
Current Position and Responsibilities
Mariia K. currently serves as a Customer Support Engineer at Infobip, based in Богота, Богота, Колумбия. She operates in a hybrid working environment. Her role includes providing technical guidance to junior team members and managing Service Level Agreements (SLAs) to maintain high compliance standards. Mariia's contributions ensure efficient and reliable customer support operations within the organization.
Previous Work Experience
Prior to her current role, Mariia K. held multiple positions at Infobip. She worked as a Technical Account Manager from 2023 to 2024 for 5 months, and as a Customer Support Technician from 2022 to 2023 for 11 months. Before joining Infobip, she was a Copywriter at Spacespire for 7 months from 2021 to 2022. Additionally, she has extensive experience in customer support and teaching, having worked at Englishdom.com as an English Language Teacher for 3 years, and in various support roles at companies such as LegionFarm Group, Teleperformance, and Yandex in 2019.
Educational Background
Mariia K. pursued higher education at IU International University of Applied Sciences, where she studied Digital Business and earned a Bachelor of Applied Science (BASc) degree from 2021 to 2024. She also holds a Bachelor of Arts (BA) in Foreign Philology from Kazan State University, completing the program from 2016 to 2019. Her academic background provides a strong foundation in both technical and linguistic fields, enhancing her capability to support diverse clientele effectively.
Language Proficiency
Mariia K. is proficient in three languages: Russian, English, and Spanish. This multilingual ability enables her to offer support and communication to a wider range of clients and colleagues, contributing to the global operations of her employers.
Technical Certifications
Mariia K. has earned multiple certifications in data science from Coursera. This ongoing commitment to professional development in data science enhances her technical skills and helps her stay current with the latest industry trends and technologies.