Maruan Iskandar
About Maruan Iskandar
Maruan Iskandar is a Customer Support Engineer at Infobip in Zagreb, Croatia, with a diverse background in IT support, digital marketing, and technical support roles across various companies.
Current Role at Infobip
Maruan Iskandar is a Customer Support Engineer at Infobip, based in Zagreb, Croatia. In his role, he is responsible for providing technical information regarding all products offered by the company. He also mentors and trains junior personnel and works on various cross-team projects within the support department. Additionally, Maruan creates technical documentation and proactively suggests changes to improve internal processes and customer experience.
Previous Experience at Wipro Limited
From 2018 to 2020, Maruan Iskandar worked as a Microsoft Support Engineer at Wipro Limited in the Curitiba Area, Brazil. During his tenure, he gained significant experience in infrastructure cloud support, particularly with Microsoft technologies. This role allowed him to build a robust understanding of technical support in a corporate environment.
Educational Background
Maruan Iskandar studied at FAE Centro Universitário, where he completed a Technology in Multimedia Production between 2012 and 2016. Prior to this, he attended Universidade Tuiuti do Paraná for a Curso superior de tecnologia em análise e desenvolvimento de sistemas from 2009 to 2012, although this course was incomplete. His educational credentials lay a strong foundation for his roles in IT and digital services.
Multilingual Skills
Maruan Iskandar speaks Arabic fluently, alongside English, Portuguese, and French. His proficiency in multiple languages enables him to effectively communicate and provide support to a diverse set of clients and colleagues. This multilingual capability is coupled with his professional working proficiency in French, enhancing his versatility in the workplace.
Career Beginning at ExxonMobil
Maruan Iskandar began his career at ExxonMobil in the Curitiba Area, Brazil, holding various roles from 2011 to 2015. Initially, he worked as an IT Helpdesk Analyst for DISYS do Brasil, a contractor for ExxonMobil. Later, he served as an IT Customer Service Analyst, providing multilingual support in French, English, and Portuguese.