Mercy Flora
About Mercy Flora
Mercy Flora is a Senior Customer Support Engineer at Infobip in Bengaluru, India, with expertise in chatbot creation, A2P SMS Messaging, and HTTP API troubleshooting.
Current Role at Infobip
Mercy Flora currently serves as a Senior Customer Support Engineer at Infobip in Bengaluru, Karnataka, India. She handles client tickets and engages in meetings with clients to resolve various issues. Her role includes specialized responsibilities such as serving as the Single Point of Contact (SPOC) for WhatsApp business messaging and leveraging her expertise in HTTP API and SaaS products troubleshooting. She also has experience in chatbot creation.
Previous Experience at Nokia Siemens Networks
Prior to her current position, Mercy Flora worked at Nokia Siemens Networks as a Network Operations Associate from 2017 to 2019, based in Chennai, Tamil Nadu, India. During her tenure, she developed significant skills in network operations, which laid the groundwork for her customer support and technical troubleshooting capabilities.
Background at S-Logix and S Veerasamy Chettiar Polytechnic College
Mercy Flora's career began with a role as a Lecturer at S Veerasamy Chettiar Polytechnic College, where she worked from 2014 to 2015 in Puliyangudi, Tamil Nadu, India. Following that, she served as a Technical Writer at S-Logix (OPC) Private Limited, taking on this role from 2016 to 2017 for a period of 10 months in Chennai, Tamil Nadu, India. Throughout these roles, she built a foundation in technical communication and education.
Educational Background
Mercy Flora studied Electrical and Electronics Engineering at Anna University Chennai, where she achieved her Bachelor of Engineering (BE) degree from 2009 to 2013. Her educational background has equipped her with a robust understanding of engineering principles, feeding into her professional expertise in technical support and operations.
Expertise in A2P SMS Messaging and SaaS Products
Mercy Flora possesses strong knowledge in the A2P SMS Messaging platform, enhancing her capabilities as a Customer Support Engineer. Additionally, she has expertise in handling HTTP API and troubleshooting SaaS products. This specialized knowledge allows her to provide high-quality customer support and technical solutions.